Thank you for choosing red-rose.top! We are committed to providing you with fast, secure, and convenient delivery services. Here, we will explain our shipping policies, import and export standards, logistics partners, and international shipping.

  1. Shipping Areas
    We currently offer shipping within the United States and select international destinations. Specifically, our delivery areas include:
    U.S.: All 50 states (including Alaska and Hawaii)
    International Shipping: We ship to the following countries/regions (specific countries may vary based on availability):
    Canada
    UK
    Australia
    Partial European countries (such as Germany, France, Italy, and Spain)
    Asian countries such as Japan and South Korea
    Please contact us if you would like to inquire about shipping to your country/region.
  2. Logistics Partners
    We partner with the following reputable international and local logistics companies to ensure your order is delivered on time and safely:
    U.S. Shipping:
    USPS (United States Postal Service)
    FedEx
    UPS
    DHL (mainly for expedited orders)
    International Shipping:
    DHL Express
    FedEx International
    UPS Worldwide
    Our logistics partners provide tracking information, allowing you to check the status of your package at any time.
  3. Shipping Times
    U.S. Shipping:
    Standard Shipping: Typically takes 3-7 business days (excluding weekends and holidays).
    Expedited Shipping: Typically takes 2-3 business days (available to most locations).
    Next-Day Shipping: Available in select locations, ensuring you receive your order the day after you place your order.
    International Shipping:
    Standard International Shipping: Typically takes 7-14 business days (depending on the destination and shipping method).
    Expedited International Shipping: Typically takes 5-7 business days (available to select countries and regions).
    Please note that shipping times may be delayed due to holidays, weather, customs inspections, and other factors. We will do our best to ensure timely delivery.
  4. Shipping Costs
    Shipping costs vary depending on your shipping address, order weight, and selected shipping method. You can view the actual shipping costs at checkout and select different shipping options if needed. International shipping costs are based on the destination and item weight and are automatically calculated at checkout.
  5. Import and Export Standards and Customs
    For international orders, we handle shipments in accordance with the import and export regulations of the destination country. Please note the following:
    Customs Clearance: International orders are subject to customs clearance in the destination country, which may result in additional duties and taxes. All duties and import taxes are the responsibility of the recipient.
    Customs Delays: In some cases, customs processing may cause package delays. We have no control over customs processing times, but we will do our best to assist by providing necessary information.
    Prohibited Items: Some countries have embargoes or restrictions on certain goods. We recommend that you confirm the relevant laws and regulations in your country before placing an order.
  6. Order Tracking
    After your order is shipped, you will receive an email with a tracking number. The provided tracking number allows you to check the status of your package on the partner carrier’s website.
    For US orders: Tracking your package will be available within 24 hours.
    For international orders: Please note that international orders may require additional time for tracking information to be updated.
  7. Special Circumstances and Delays
    Although we work with reputable carriers, package delays may occur occasionally. The following factors may affect shipping times:
    Extreme weather conditions
    Holidays and peak shopping seasons (e.g., Black Friday, Christmas, etc.)
    International customs inspections
    Force majeure (e.g., strikes, political events, etc.)
    If you notice that your order has not arrived on time, you can check the order status on our website or through our customer service channels or contact us for further inquiries.
  8. Changing or Cancelling the Shipping Address
    If your order has not yet shipped, you can change the shipping address by logging into your account and going to the “My Orders” page. Once the order has shipped, address changes are no longer possible.